Blizzard Entertainment departments do not communicate among each other

Update (April 2nd 2014): I communicated to Blizzard Entertainment CS Department on Twitter as well, and they are just as incompetent there. They want all their customers using real names with RealID system. Sure, I have no problem with that. But then they have all their employees hiding like cowards behind ridiculous handles while abusing paying customers.

My issue was simple. I did not earn a forum ban, I simply wanted somebody to look into it and tell me why I received no email stating what was the issue. Instead of looking into it I got no less than SEVEN representatives of Blizzard Customer Support to give me DIFFERENT emails that I should email. That is RIDICULOUS behavior! They all claim they are powerless to do anything. So, apparently Blizzard employs all these incompetents, gives them limited power, and wastes everybody's time. They got just over $500 from me in last month (two accounts), somewhere in vicinity of $6000 over past decade (family accounts for WoW, half of which had subs being paid with no time actually spent using them for several years), and now I'll find different company to throw money at as I lost all faith and confidence in Blizzard Entertainment following this streak of incompetence on behalf of their employees.

Just received this as response to my CS ticket complaint about my forum account on Hearthstone getting suspended with no cause given (btw, took them TWO days to answer, and they probably broke record in doing so):


Hello,

Unfortunately, the CS department is not equipped to handle any forum suspensions/ban investigations but our Forum team should be able to assist you in this situation.

The Blizzard Forums are moderated by Blizzard Entertainment's Web team, Community Managers, Game Masters and Online Support. The forums are provided as a service for our customers to discuss our latest games. Forum moderators may delete posts that are off-topic or not appropriate for a particular forum, or suspend forum accounts that do not follow the Forum Code of Conduct. 

- Forums on http://us.battle.net: http://us.battle.net/en/community/conduct
- Forums on http://forums.battle.net: http://forums.battle.net/forum-coc.html?sid=3000

Blizzard Entertainment may change these guidelines at any time and in its sole discretion. It is your responsibility to understand the guidelines currently in force and conduct yourself in accordance therewith.

Please direct all inquiries regarding forum access suspensions or bans to the following address:
World of Warcraft forums: wowreportedpost@blizzard.com
Diablo III and StarCraft II forums: forum@blizzard.com.

Notice how there was no email provided for actual forum I need, Hearthstone, and how its all different emails which do not have communication among each other?

CEO of Blizzard is making millions in bonus each year, but Blizzard Entertainment cannot afford to hire competent help. Just pathetic. If they outsourced this to India or China I'd get better service.

Thanks to Vedmak.